Friday, March 13, 2015
Using local search marketing often helps businesses keep track of and organize consumer complaints. This service also enables them to resolve these issues in a timely manner, resulting into the effective management of their online reputation. SEO, commonly used as a tool to maximize promotion, is employed in this case to gather genuine grievances that companies should address right away; this will help them improve their image and avert lasting reputation problems that can adversely affect revenue. Moreover, search marketing can identify the strengths that companies can further build upon and weaknesses which they can focus on to ensure better performance. SEO services are also useful in personalizing responses, something that many customers appreciate as it shows sincerity on the part of the business to resolve issues.
Wednesday, March 11, 2015
Reputation takes years to build and only seconds to break. This is something businesses definitely cannot afford to have on their plate as this can have significant effects on their bottom line and future business plans. Rampton made a compelling case for companies apologizing for mistakes they may have made and giving definite promises to provide better services. Apart from that, businesses should also make it easy for customers to air their complaints so that there would be no need for them to vent their dismay in forums where companies have no control. To effectively create a platform where all company and product-related complaints and grievances can be collated for easier resolution, businesses can employ effective online reputation management services.